About Claire...
Claire is the founder of Quansah Consulting (www.quansahconsulting.com), where she helps creative businesses and agencies improve their operations and processes across client services, people development and marketing.
With nearly two decades’ experience working in PR and communications for global agencies like Golin and Havas, her client portfolio includes a wealth of big-name brands, as well as leading operations and business development teams.
A Ghanaian-Manc, Claire is passionate about improving diversity across the PR and comms industry, supporting the work of organisations like BME PR pros and mentoring comms professionals from ethnic minority backgrounds.
Session overview: What your clients need to know, but might not have told you
Providing a first-class client experience is something every agency strives for. It can be easy to talk a big game about ‘partnership’ and ‘collaboration’ with clients, but is that realistic? Beyond developing a watertight strategy and mind-blowing creative, what else do clients really want from their agencies?
Claire will be sharing insights from her two decades’ experience, along with feedback direct from clients.
Claire Quansah
Founder, Quansah Consulting