Remove the fear and doubt, focus on listening to what isn’t being said!

Back in 2019 Johnnie Johnson Housing made the bold move to merge their communications and change departments together. Now three years on, hear about their successes and progress so far as well as some honest reflection on the brilliant blunders and learnings they’ve had along the way. Emma will share their story of how they’ve developed a customer first approach to change, focusing on doing best, what matters most and ensuring ultimate engagement from both customers and colleagues to get the right buy in and adoption from the very beginning.

Join the session on Wednesday 21st September at 3:45 pm.

Emma Midgley

Assistant Director of Customer Experience